The Mann Group Blog

Not Enough of Your Kind achiever brick and mortar leading change manufacturers

I was recently attending a fountain pen consumer tradeshow. I’ve discovered the world of fountain pens. I’m obsessed with writing and...

Allgood Coffee: Service That’s More Than Good achiever brick and mortar leading change small business

“Mindfulness.” That’s the first word Eric Anderson proposes when asked to define customer service. Anderson is owner, along with...

A Guide to Succession Plans achiever brick and mortar leading change small business

When it comes to big, overwhelming projects—like, say, succession plans—the hardest part is getting started. Where do you even begin?...

Outsider Perspectives: Runners Roost’s Succession Plan achiever brick and mortar leading change next generation

It’s easy to sterilize the phrase “succession plan,” but the truth is it’s a process that’s anything but passive....

Hatch a Plan with The Mann Group achiever brick and mortar customer experience leadership

We may love acronyms and idioms at The Mann Group, but one of our most popular and successful programs comes in a clear-cut package: Strategic...

The Last 3 Crucial Moments in the Customer Experience achiever brick and mortar change management leading change

Over the past few weeks, we’ve been talking about what we believe are the Seven Crucial Moments in the Customer’s Journey in your...

Seven Crucial Moments in the Customer Experience: “Making Your Customer’s Journey Custom” achiever brick and mortar change management leading change redefine retail

As a long-time retailer and consultant, I always enjoy the history (etymology) of the industry to better understand how we got here. I was...

Curiosity Skilled the Cat achiever brick and mortar change management leading change

I went to the uniform shop today to look for a specific pair of compression socks. I am doing a research project for a manufacturer, so I was on...

How I got an “F” in Retail achiever brick and mortar change management leading change

A few months ago I had the opportunity to work retail in a fly shop. I was so geeked out: not only did I get to do what I loved most (play with...

NO EXCUSE ZONE: Stop Judging People achiever brick and mortar change management leading change

“Over the next six months, we’ll be using these tenets from Dan to refocus your vision, offering a new standard for you to employ in...

Three Retail Trends for 2018: Experience, Exclusivity, Extension achiever brick and mortar leading change

With the approach of the end of the year, my feed is always packed with two main themes: losing weight or a new fitness program to join, and...

No One is Doing It achiever brick and mortar influencing behavior leading change

This past holiday season I decided to challenge myself. I have always been opposed to shopping online, yet the stories my friends were telling me...

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